Sales conditions and ToS - Felicitous & DidaBoard

Conditions of sale and ToS

SitSardegna.it by Giovanni Angelo Pinna: hereinafter The Owner.

1. ONLINE PURCHASE

On-line purchase contract: entering into agreements having as their object the purchase of products and services as offered by the Holder and requested by the end consumer, within the framework of a distance sales contract with the use of computer media “internet”.

The products purchased on our portal are sold directly by the Holder, duly registered with the commercial registry as per the data on each page of this portal and in the Holder’s portal. Some products may be subject to customization, either by external suppliers or by the Holder as above, and may lengthen the time of preparation and, therefore fulfillment of the order (in the sheet of each product are indicated any order preparation time, testing and delivery).

An end consumer is defined as an individual who purchases goods and services for his or her own purposes and needs.

The general terms and conditions of sale, as far as not expressly provided for in this contract, are governed by the Consumer Code (Legislative Decree No. 206/2005) and the rules on electronic commerce (Legislative Decree No. 70/2003).

The online sales contract between the Customer and the Supplier, both residents in Italy, shall in any case be understood to be governed by Italian Law.

The conclusion and confirmation of the contract will be possible only upon confirmation by the customer, completing each step as shown on the screen until, precisely, its final confirmation (the order will be stored in the status “waiting for payment” or “data integration” if necessary estimates not calculable automatically in the portal).

Il contratto di vendita on line si stipula attraverso la compilazione del modulo d’ordine presente su questo portale; si intende concluso al momento del ricevimento on line della conferma d’acquisto ed una volta confermato il pagamento.

Il modulo d’ordine deve essere correttamente compilato e deve essere stato effettuato il relativo pagamento.

E’ possibile che il prodotto scelto non sia più disponibile al momento dell’invio del modulo d’ordine. In tale caso sarà cura della Titolare procedere al rimborso di quanto già corrisposto dall’acquirente.

Con la trasmissione dell’ordine l’acquirente accetta tutte le Condizioni Generali di Vendita presenti in questa pagina.

Qualora l’utente non condivida tutte o in parte delle delle condizioni qui presenti è invitato a contattare il Servizio Clienti oppure aprire un Ticket indirizzato al reparto commerciale. Tale operazione, in caso di delucidazioni necessarie, è da eseguirsi prima di inoltrare ogni ordine.

Decorsi 30 giorni dalla data dell’ordine, in assenza del ricevimento del pagamento nei termini indicati, l’ordine sarà annullato e cancellato, senza alcun preavviso; il Cliente prende atto ed accetta che non potrà avanzare alcuna pretesa nei confronti della Titolare e la solleva, ora per allora, da qualsiasi responsabilità in riferimento all’annullamento dell’ordine e dalla decadenza di qualsiasi promozione, se esistente, collegata ad esso.

Any monies received on account in respect of a cancelled order shall be remitted to the Customer.

1a. ACQUISTO ONLINE – MEPA

Alcuni prodotti presenti in questo portale sono acquistabili solo tramite la piattaforma MePA (acquisti in rete per la pubblica amministrazione).

I prodotti così acquistabili sono identificabili dalla loro non disponibilità su questo portale (esauriti in magazzino) e con la dicitura “Ordinabile solo ed esclusivamente sul MePA“.

Quantità, prezzi e disponibilità potranno variare anche giornalmente secondo quanto aggiornato nella piattaforma per gli acquisti per la PA.

2. ORDER MODIFICATION

Putting the purchased items into production, which occurs within 48 working hours after receipt of the total amount of the order (or if otherwise agreed with the customer after receipt of the down payment, however according to the product specifications in its sheet if otherwise specified), marks the final limit for making changes to orders: orders may be varied before the balance or down payment is sent. Once the production/customization of products has begun, they may no longer be varied but, at most, supplemented with other products or services.

Subsequent variations cannot be guaranteed given the nature of the products and services handled in this portal.

La Titolare si rende comunque disponibile per una valutazione caso per caso; tale analisi terrà in considerazione l’avanzamento della produzione e, in base a questo, verranno eventualmente autorizzate modifiche.

I dati per la fatturazione inseriti in fase d’ordine possono essere modificati solo fino al momento dell’emissione della fattura stessa.

La fattura sarà inoltrata a mezzo del SDI (Sistema di Interscambio) al codice destinatario o pec indicati dal cliente (nel caso in cui l’acquirente sia un privato, privo di PEC e Codice SDI, la fattura sarà comunque caricata utilizzando il proprio codice fiscale).

3 – SPEDIZIONI E CONSEGNE

Nel momento in cui i prodotti acquistati sono disponibili a magazzino e la produzione terminata, sarà cura della Titolare comunicare la loro disponibilità al proprio cliente. According to the choice made in the order phase, they will be shipped or made available for hand pickup within the terms that will be indicated in the notice forwarded to the customer via email.

If the agreed availability is not met and delivery is unsuccessful, any storage and/or redelivery costs will be charged to the customer.

Shipment is initiated only after the order has been settled and is carried out, giving telephone notice, by specialized couriers.

Standard Shipping service includes street level delivery only and does not include assembly, installation or testing.

It will be the customer’s responsibility to make himself available on the day of delivery or to personally arrange for collection of the goods from the courier’s warehouse within the time and terms established by them.

3a – PRIORITY AND GROUP ORDERS

Delivery and shipping times for orders detailed by the “group orders” type, i.e. those products that will be processed only when the minimum number of requests is reached (also considering several orderers), will vary based on the specifications indicated in the product sheet.

Where specified in the product options, priority in order fulfillment may be requested by purchasing the product bearing the prefix “priority fulfillment …” in the choice options.

4 – GESTIONE RESI PER DANNEGGIAMENTI O DIFETTI

Qualora si manifestino problematiche relative ai prodotti forniti successive alla consegna, è fondamentale una corretta attribuzione di responsabilità, da individuarsi fra chi produce il bene (produttore se diverso dalla Titolare), chi vende il bene (la Titolare), chi lo consegna al cliente (trasportatore incaricato) e chi lo acquista (il Cliente che riceve la fornitura).

Ai fini di una maggiore tutela ed ottenere la migliore assistenza, il Cliente è tenuto a seguire la seguente al fine di fare valere ed attivare eventuali richieste di reso): qualora il Cliente disattenda questa Procedura è probabile che non si riesca ad attribuire in modo corretto la responsabilità fra i soggetti suindicati e che si proceda ad un suo coinvolgimento negli eventuali costi di sostituzione di parti difettose o danneggiate.

  1. Alla ricezione della merce richiedere al corriere l’inserimento della dicitura “Riserva di controllo”;
  2. Documentare con foto eventuali imballi e confezioni danneggiate e, nella identica maniera, fotografare eventuali danni alla fornitura contenuta nelle confezioni ricevute;
  3. Aprire una richiesta di reso tramite la pagina Ticket ed Assistenza indirizzandola al reparto commerciale;

La procedura di sostituzione si ritiene attivata solo all’inoltro del modulo nella sezione Tickets.

The Holder, having evaluated the documentation that it will then request from the customer in advance, will assess the responsibility and request the customer to send the supply for its more thorough analysis in the laboratory (if applicable).

Maximum cooperation is required from the customer: he is required to pack the parts to be returned anyway in their original packaging and to affix the labels that the Holder will provide to the customer via email or through the RMA form in the Ticket area.

5 – SHIPPING COSTS AND DELIVERY TIMES

Shipping charges will be calculated when ordering.

Shipments with insurance will be quoted unrelated to the order which must be confirmed or refused by the Customer. Any balance in excess of the order amount must be paid within 30 days or the goods will be sent with normal uninsured shipping.

In each product sheet, if applicable, the expected production time is indicated, based on statistics of previously processed orders for the same type of product.

The law provides, in view of the nature of the goods (“goods to be packaged or purchased especially for the Customer”), an “additional reasonable period” within which any delay is nevertheless tolerated, since it is considered “reasonable under the circumstances.”

The Holder undertakes to fulfill the delivery of the goods within the minimum time, which time may also vary depending on the overload of the couriers.

In the case of supplies including several products, it is possible to withdraw from the purchase of only those products that are delayed.

Our sales department is available for information on the progress of the order through the tickets and support area.

The Customer, informed of the delay within the thirty-day period, may choose not to give up the purchased products anyway and wait for delivery. In this case an additional period of thirty days is triggered, during which he/she may not withdraw from the contract.

Should the Delivery Time be determinative of your purchase decision, please contact our sales department prior to purchase.

Delivery times do not include holidays or any courier strikes.

6 – OUT OF PRODUCTION ITEMS

The warehouse, although digital, is constantly being updated. However, it may happen, albeit rarely, that a particular product is no longer available because it is out of production as it has been surpassed by other similar products.

In case of order of one or more of these products, the Customer will be notified offering him the possibility to modify the order by inserting those available and similar.

It will be free for the customer to decide whether to accept the change or request a refund of the amount associated with the item.

7 – PURCHASING ADVICE AND CHECK REQUIREMENTS

It will be the customer’s responsibility to verify, prior to the actual purchase, that the product or service of his interest is indeed the one sought and that, any digital products, are compatible with the characteristics of the computers (computers, tablets, etc.) that will host him and that, these meet the minimum requirements,.

The Customer may request pre-sales support by opening a Ticket addressing it to the sales area.

The Customer is also required to read the entire Product Sheet to find all information about the desired good or service.

Manufacturers may make technical changes, design changes to the offered products that however are not able to significantly alter the aesthetics of the products and their use.

It will be possible for the Owner to modify the names of some products/services or parts of them: these variations cannot be in any way a prerequisite for the termination of the contract for “non-compliance” since the “name of the product” cannot be considered a founding element of the value offered to the consumer by the product itself or in any case an element that succeeds in conditioning the contractual will.

Instead, it will be the customer’s responsibility to comply with what is indicated herein at point 7, relieving the Holder from any responsibility and invalidating (in case of non-compliance with what is indicated herein) any requests for termination for “non-compliance”; each product sheet is appropriately detailed and, in this, portal are available all the information to achieve the necessary security prior to purchase.

8 – RIGHT OF WITHDRAWAL OR RETENTION

The private consumer not satisfied with the products received, except in the cases provided for in Article 59 of the Consumer Code, may exercise the right of withdrawal provided for in Articles 52 to 58 of Chapter I, Title III, Part III of the Consumer Code.

The consumer has the right to withdraw from the contract within the term of 14 days from the receipt of the product (or from the date of receipt of the last item of the last batch forming part of the order), communicating it in writing by sending pec or registered letter with return receipt to the address that will be provided by the commercial service once opened relative request in the Tickets section.

The right of withdrawal, again in accordance with the Consumer Code, will not be applicable in all those orders for customized or tailor-made products that, following the order and prior to delivery, will be subject to even substantial changes on their nature and functionality as from time to time or in advance the shipment/delivery will be agreed with the customer and in all those other types of contracts as explicated in the Consumer Code (please refer to the page https://www.mise.gov.it/index.php/it/assistenza/domande-frequenti/diritto-di-recesso-domande-frequenti-faq for a listing of them).

Costs associated with withdrawal/return will be borne by the Consumer.

8a – REFUND

The customer who will request a refund on the order as a result of reconsideration, dissimilarity of the product received with respect to the characteristics indicated in the product sheet at the time of purchase, however, for each request for reimbursement, will be subject to withholding the amount necessary to process the case (by way of example and not exhaustive: withholding for re-credit of sums as defined by banking circuits etc., cost of transfers).

The minimum amount withheld will be euro 2.00 (two.00) up to a maximum of 10% of the total sum.

9 – LEGAL GUARANTEE OF CONFORMITY

All products sold by the owner are covered by the legal warranty of conformity.

The legal warranty provides for liability to the consumer for conformity defects not discoverable at the time of purchase.In the event of a lack of conformity, art..128 et seq. of the Consumer Code protect the consumer by guaranteeing the right to the restoration of the goods, without further charge, by repair or replacement unless the remedy requested is impossible or excessively expensive compared to the value of the same good. Repairs or replacements will be made within a reasonable period of time from the request by the consumer, which in any case will be notified to the customer.

The sales invoice is to be kept for warranty purposes.

For individuals, the warranty rendered for any lack of conformity is 24 months; for purchases invoiced to VAT-registered buyers and companies, the warranty is 12 months.

For all products, the warranty of the manufacturer of the purchased item still applies.

The Owner will not be liable if the defects, faults or failures were caused by the customer’s misbehavior; the warranty is also invalid when the product is ruined due to the use of unsuitable cleaning products or from improper installation or routine maintenance.

Each product will be accompanied by the relevant manufacturer’s certification and declarations of conformity, which may be identified in the manual and/or related product labeling and/or accompanying documentation in the case of non-digital/virtual products such as software licenses, remote or in-person software usage training, etc.

10 – PRICES AND VAT

The prices indicated are in Euros (or in another currency selected by the user if available) and do not include VAT which, in the portal, will be calculated in the summary of your order .

Any items or products without a price or whose price indicated is equal to €0.00 (zero Euro) are to be understood as offered upon acceptance of the estimate that the Customer will receive separately from the one in which the order was placed. The evasion will follow the subsequent approval by the Customer and the receipt of the Balance as agreed between the Owner and the Consumer. Zero products are not intended free unless otherwise indicated in the product description.

The VAT applied by default is the ordinary one as established by the Italian tax system.

The cost of the entrance ticket to the conferences and webinars does not include and does not cover travel expenses, including costs for flights and any overnight stays. These expenses will be charged to the customer.

The customer can request any reduced VAT at 4% according to the directives, as imposed by the Italian legislative system, reported in the following point.

11 – PAYMENT METHODS and INSTALLMENTS

All products and services sold through the Shop of this portal, or through direct orders via email, can be paid only and exclusively through the methods indicated on the order confirmation page.

The payment methods used are:

  • Bank transfer : payment can be made both in authorized shops and via home banking or operations at the counter at your reference branch;
  • SEPA debit (if enabled): by providing us with your payment information and confirming this type of payment, you authorize (A) SitSardegna.it and Stripe (online payment circuit), our service provider payment and / or PPRO, its local service provider, to send instructions to your bank to debit your account with the order amount and (B) your bank to proceed with that debit in accordance with the instructions provided; / li>
  • Cards and online payments (if enabled): payment will be immediate and requires the use of your payment card. The payment system is integrated into the portal but relies on the Stripe service and offers the possibility of using most of the payment cards available today. Among the cards we accept: credit, debit, prepaid cards both physical and virtual of the American Express, Visa and Mastercard circuits etc. (indicating the card number in the appropriate payment form, the card will be automatically recognized by the system); </ li>
  • Teacher’s card (if enabled): only for teachers. This payment method requires the creation of a teacher voucher, equal to the amount of the expense and within the limits and conditions as indicated on the ministerial portal. The coupon will be verified during the order;

Unless otherwise agreed and authorized by the administration, we do not accept other forms of payment such as, by way of example, sending cash, check or other securities by post, cash on delivery, etc.

Any installment payments will be authorized only by the administration, at its own discretion: any request for access to this form of payment must be sent to the sales department, via the Ticket and technical support area, after the confirmation of the order by selecting the form of payment “bank transfer” and indicating the order number just confirmed in the request.

12 – PROMOTIONAL CODES and COUPON

The promotional codes, unless otherwise indicated on this portal or on the other official channels of Felicitous and SitSardegna.it, are to be considered valid for:

  • one or more products as specified in the voucher;
  • not valid for more than one use per buyer;
  • not valid if other promotional products are already included in the cart;
  • not valid in accumulation with other promotional codes;

Finally, promotional codes usually expire at the end of the month from the date of creation of the promotional voucher and discount code.

Promotional codes are valid only for purchases on this portal and cannot be used on other platforms, if used, such as Amazon, Ebay or other marketplaces or sales channels external to the Felicitous.it portal

The discount codes are not applicable to supplies for the PA for which reference should be made to the catalogs of SitSardegna.it and to the general regulations on the MePA and / or SardegnaCat.

13 – (Italy) 4% REDUCED VAT for technical and IT subsidies

In addition to the 19% personal income tax deduction, the reduced VAT rate of 4% (instead of the ordinary 22%) is applied for the purchase of technical and IT subsidies aimed at facilitating self-sufficiency and integration of disabled people. referred to in article 3 of law no. 104 of 1992.

The equipment and devices based on mechanical, electronic or computer technologies, both commonly available and specially manufactured, are included in the benefit. For example: a modem, a computer, a hands-free telephone, etc. is facilitated.

In any case, these must be aids to be used for the benefit of people limited by permanent impairments of a motor, visual, hearing or speech nature and to achieve one of the following purposes and facilities:

  • interpersonal communication;
  • written or graphic processing;
  • control of the environment;
  • access to information and culture:
  • assist with rehabilitation;

To take advantage of the reduced rate, before the balance of the order, the following documentation must be delivered to the Owner, after confirmation, to be sent to the email address info@felicitous.it and also indicating the reference to the order in which to associate the 4% VAT:

  • specific prescription issued by the specialist doctor of the local health authority, showing the functional connection between the impairment and the technical and IT aid;
  • certificate, issued by the competent Local Health Authority, certifying the existence of a functional disability falling between the four admitted forms (motor, visual, auditory or speech) and the permanent nature of the same;

The Owner will send a new document showing the details of the order and the total with the updated VAT.

14 – JURISDICTION AND APPLICABLE LAW

The forum applicable to sales contracts concluded remotely, through this website or that of the Owner or other electronic channel, is that provided for in Article 66bis of the Consumer Code.

For the resolution of disputes, it is possible to resort to the mediation procedures provided for by Legislative Decree no.28 of 4 March 2010.

Without prejudice to the possibility of promoting the out-of-court resolution of disputes, as required by articles 66 and 141 of the Consumer Code.

The law applicable to sales contracts governed by these general conditions is the Italian one, with the exclusion of the conflict rules and in any case the rules of private international law.

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Contacts

Email: info@felicitous.it

Phone & Whatsapp: +39 070 79 66 557

Online support

from Mon. to Fri. 09:00 – 12:30 and 15:30 – 18:30 (Rome local time – GMT + 1)

Contacts
SitSardegna Enterprise

Giovanni Angelo Pinna’s SitSardegna.it
Street G. Marconi n. 122
09035 Gonnosfanadiga (SU)
Sardinia – Italy

VAT Number: IT03926530928
REA: CA-306995

SitSardegna.it di Giovanni A. Pinna © from 2010

Corporate website developer by SitSardegna